Shipping policy

Shipping Policy

Last updated: [04/01/2026]

Thank you for shopping with us. This Shipping Policy describes how orders are processed, shipped, and delivered for purchases made through our e-commerce website.

1. Order Processing

  • All orders are processed within 1-2 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • If we experience a high volume of orders, processing may be delayed. Customers will be informed via email or SMS.

2. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed at checkout.

  • We may offer free shipping on selected products or orders above a specified value, which will be clearly mentioned on the website.

3. Delivery Timeline

  • Within India:
    Estimated delivery time is 3–7 business days after dispatch.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier partner

    • Weather or logistical conditions

  • Remote or rural areas may take additional time.

4. Shipping Locations

  • We currently ship only within India.

  • International shipping is not available, unless explicitly stated.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email and/or SMS.

  • You can track your shipment using the courier partner’s tracking link.

6. Courier & Logistics Partners

We use trusted third-party courier and logistics providers to ensure safe and timely delivery of orders.

7. Delays & Force Majeure

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes or lockdowns

  • Courier partner delays

Such delays do not entitle customers to compensation.

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing a complete and accurate shipping address.

  • If delivery fails due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

  • We are not responsible for delays or losses caused by incorrect address details.

9. Damaged or Missing Packages

  • If you receive a damaged package, please contact us within 24 hours of delivery with photos/videos.

  • For missing packages, allow up to 48 hours after the expected delivery date before contacting us.

10. Contact Us

For any shipping-related queries, please contact us:

Email: info@radientstep.com
Phone: 9050870375
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST